We Provide Many Services
Your agent is dedicated to your brand and can work within whatever integrations and platforms are needed to handle customer service.
- Daily Phone Support
- Fast Email Response
- 24/7 Live Chat
- SMS Support
- Social Media Inquiries
Our Process
Recruitment
We strongly believe that excellent customer service begins by finding the perfect candidate who is passionate about your brand and the right fit for your company culture.
We will find you the perfect agent to work your business hours, after hours, or weekends. Whenever you need customer support.
You will get to see and choose who you work with to ensure that you have the final choice in who is hired for your customer service role.Training
We handle the training of your agent and create training materials based off your past inquiries and any training materials you currently have created.
We make sure to standardize everything to ensure your agent is set up for success.
We also have trainings on your various e-commerce software integrations like Shopify, help desks, and other important integrations your agent needs to handle customer service from A to Z.Step title here
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Choose Your Plan
It's Simple - No hidden fees
Included in all packages:
- Month to Month
- Cancel Anytime
- Dedicated and Trained Agent
- Customer Success Manager
- Quality Assurance Team
- Daily and Weekly Reporting
About Us
We are a team of xyz who has created a contact center that takes a brand centric approach to customer service to ensure that we can answer tickets exactly like an internal agent would without the headaches of recruiting, managing, and scaling.
Mission Statement
At HelpBulb, our mission is to empower e-commerce businesses with exceptional customer support solutions. We specialize in providing comprehensive support services, including social media management, customer support, back office support, and administrative assistance.
Our dedicated team of skilled professionals is committed to delivering personalized assistance, fostering meaningful customer interactions, and enhancing brand experiences. Through our reliable and efficient services, we aim to be the trusted partner that illuminates the path to customer satisfaction, enabling our clients to focus on their core business while we handle their support needs.
At HelpBulb, we light the way for exceptional customer support, back office efficiency, and administrative excellence in the e-commerce industry.
Get Started
HelpBulb
Illuminate your customer service
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